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Leicester City Football Club Video Case Study by Microsoft July 24, 2009 - (Free Research) Watch this informative video case study and learn how Leicester City Football Club leveraged Microsoft Dynamics CRM Database to enhance player adminstration, performance analysis, injury prevention, and much more! (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Global Small or Medium-Sized Business (SMB) by Cisco Systems, Inc. August 14, 2009 - (Free Research) Raymond Boggs, vice president of SMB research for the global market intelligence firm IDC, recently talked to Cisco® about how companies can use unified communications to successfully conduct business in multiple countries - with or without offices in those countries. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat October 22, 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Eight Pitfalls to High-Quality Video Conferencing by Blue Coat October 22, 2009 - (Free Research) According to a recent Nemertes study, a whopping 75% of companies polled indicate they're putting greater emphasis on video conferencing this year. This confirms our ever-growing trend towards the time- and cost-savings of video conferencing. To successfully deploy video conferencing services, avoid these eight common mistakes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AT&T's Video in the Enterprise Webcast by AT&T Corp October 27, 2009 - (Free Research) Videoconferencing, training, surveillance, and executive communications are leading use cases for enterprise video. In this webcast, IDC Analyst Melissa Webster discusses the "operationalization" of video in organizations and AT&T's Ethan Fox explains how to manage its distribution across the corporate network. (PRESENTATION) GO TO

Best Practices for Wireless Technology for Fixed Video Surveillance by Motorola, Inc. August 21, 2009 - (Free Research) As organizations address the implementation of fixed video surveillance solutions, they must carefully consider the most important factors, in particular the Big Three issues concerning the infrastructure required to support cameras at selected locations: cost, deployment time and performance. Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Video Surveillance Economics: The New Picture of Quality and Economy by Motorola, Inc. August 21, 2009 - (Free Research) As the world becomes increasingly security conscious, municipalities, institutions and enterprises of all sizes are discovering that there's safety in sight. Real-time video surveillance systems are proving to be one of the most effective methods of addressing a wide range of security challenges in both the public and the private sectors. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by Microsoft September 14, 2009 - (Free Research) This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increase the Value of Customer Relationships Using the 2007 Office System and Microsoft CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn how you can start enhancing your organization's interactions with customers by providing your employees with easy access to customer information through a widely adopted customer relationship management (CRM) tool, such as the Microsoft Dynamics CRM solution. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using Microsoft Dynamics CRM and the Federated Model for Consolidated Pipeline Forecasting and Reporting by Microsoft September 09, 2009 - (Free Research) View this webcast to learn how the federated model can help business units operate customized CRM systems while synchronizing to a central application. We explore how the server stores enterprise-pertinent information from all CRM systems, thus supporting executives responsible for achieving overall sales goals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Microsoft Dynamics Webcast: Beyond the Boundaries of Traditional CRM by Microsoft September 09, 2009 - (Free Research) Watch this webcast to learn the concrete ways Microsoft Dynamics CRM can help you attain a 360-degree view of your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Wealth Management Firms Choose CRM to Improve Productivity and Client Service by Microsoft August 25, 2009 - (Free Research) To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user.. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft June 28, 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with... (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live by Microsoft September 10, 2009 - (Free Research) Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model by Microsoft July 22, 2008 - (Free Research) Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Microsoft Dynamics CRM Online Case Study: Data Reduction Systems by Microsoft September 09, 2009 - (Free Research) Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Professional Basketball Team Expands Customer Base with Microsoft Dynamics CRM by Microsoft September 09, 2009 - (Free Research) This webcasts examines the trends, best practices, and competitive advantages of the customer-centric enterprise. Following the discussion with Martha Rogers, we find out how the Portland Trail Blazers have taken advantage of Microsoft Dynamics CRM to improve sales and grow their customer base. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Driving Business Process Productivity by Tuning Your Customer-Centric Business Processes for Profit by Microsoft September 09, 2009 - (Free Research) This webcast demonstrates how Microsoft Dynamics CRM can be used to capture and manage structured and unstructured sales and marketing customer data within a single, integrated system can help increase your organization's return on investment. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

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