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Your search for keyword: Techniques Call Center returned 1473 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Location Intelligence To Maximize the Value of BI by Esri
December 08, 2011 - (Free Research) All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

2011 IOUG Data Security Survey: Databases More at Risk Than Ever by Oracle Corporation
October 15, 2010 - (Free Research) IT professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely, or they’re not sure what to expect, over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Grid Computing Techniques for Data Center Modernization by Oracle Corporation
January 01, 2010 - (Free Research) The Oracle Grid computing architecture features many powerful techniques that improve energy efficiency and data center productivity.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Solving the Datacenter Space, Power, and Cooling Crunch: Sun Server and Storage Optimization Techniques by Oracle Corporation
March 01, 2010 - (Free Research) Limited space, power, and cooling capacity have led many organizations to recognize that capital and operating expenses for datacenters have become an increasing part of their budgets. Read this paper to learn about the range of technologies that can help you drive more efficiency in your datacenter.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Solving the Datacenter Space, Power, and Cooling Crunch: Sun Server and Storage Optimization Techniques by Oracle Corporation
March 31, 2010 - (Free Research) Limited space, power, and cooling capacity have led many organizations to recognize that capital and operating expenses for datacenters have become an increasing part of their budgets. Read this paper to learn about the range of technologies that can help you drive more efficiency in your datacenter.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge
November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Data Center Virtualization: Lay the Foundation for Improved Disk Utilization and Reduced Data Center Costs by Dell, Inc.
August 01, 2007 - (Free Research) Consolidating resources through data center virtualization techniques can improve the return on IT investments, boost productivity and increase system reliability Read this white paper to learn how you can realize the immediate benefits of virtualization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Next Generation Network Management Techniques by Cisco Systems, Inc.
February 02, 2012 - (Free Research) The February edition of the Network Evolution E-zine explore the latest advances in DevOps and uncover what you need to know for working within the movement. Also read several other featured articles!
(EZINE) VIEW ABSTRACT | GO TO

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Data Center Efficiency University: Server Virtualization Deployment and Management by Dell, Inc. and Intel
April 18, 2011 - (Free Research) This classroom, as part of an online learning university, guides you through the necessary steps to take as you begin to deploy and manage a virtual infrastructure. Learn proper techniques for choosing a virtualization platform, deploying and implementing it, and choosing the right management tools.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Cloud Design and Deployment: A Reference Architecture by Dell, Inc. and Intel
March 23, 2011 - (Free Research) This reference architecture is intended for data center administrators and enterprise IT professionals who seek power management solutions to achieve better efficiency within new or existing data centers.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtual machine backup strategies by CommVault Systems, Inc.
May 21, 2012 - (Free Research) Access this e-guide to gain virtual machine backup strategies. Discover expert tips for increasing backup efficiency, updating established techniques and much more.
(EGUIDE) VIEW ABSTRACT | GO TO

Building blocks for data center DNA by Dell, Inc. and Intel
April 25, 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell Management Plug-In For VMware vCenter by Dell, Inc. and Intel
March 28, 2012 - (Free Research) Today's organisations are struggling to manage not only the physical aspects of their infrastructure, but also the virtual ones. This video examines a virtual appliance that can simplify data centre management by integrating physical and virtual tools and processes.
(VIDEO) VIEW ABSTRACT | GO TO

Quantum DXi-Series: Deduplicated Backup and Remote Replication Solutions by Quantum Corporation
June 10, 2009 - (Free Research) Watch this illuminating video to learn more about data deduplication as well as how the Quantum DXi-Series disk backup and replication solutions leverage data deduplication technology to dramatically shrink your disk requirements and enable remote replication replication as a disaster recovery technique.
(VIDEO) VIEW ABSTRACT | GO TO

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