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IDC Case Study: Optimizing eCommerce Decisions at TIAA-CREF by Oracle Corporation December 16, 2010 - (Free Research) This IDC case study examines the benefits TIAA-CREF, a Fortune 100 financial services firm, gained from automating their eCommerce marketing. By deploying Oracle Real-Time Decisions, TIAA-CREF was able to apply intelligent process automation to customize online customer interactions. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cross-Channel Commerce: A Consumer Research Study by Oracle Corporation April 25, 2011 - (Free Research) The number of channels which consumers use to research and purchase products or services is growing. This white paper takes a look at a recent survey of consumer buying habits in regards to the number of channels they use when shopping and how businesses can provide a better experience across these channels for their customers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Total Economic Impact Of Click to Call And Click to Chat by Oracle Corporation April 25, 2011 - (Free Research) This white paper provides an overview of the results of a Forrester Consulting survey on the total economic impact and potential return on investment of deploying click to call and click to chat solutions. Continue reading to learn about the evaluation methods, results and more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Tips for Creating Your Web Site by Global Knowledge Network, Inc. March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com November 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Salary Report: Trends in IT Compensation and Certifications by Global Knowledge Network, Inc. May 2006 - (Free Research) Global Knowledge keeps up to date with trends in IT careers, certifications, and compensation. In this, our inaugural quarterly report, we offer a look at salaries for the top 25 IT jobs, organized by region. We also offer a look at the top certifications and in-depth analysis from our resident market research analyst. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Avoiding Costs from Oversizing Data Center and Network Room Infrastructure by APC by Schneider Electric February 2005 - (Free Research) This paper describes how the physical and power infrastructure of data centers and network rooms is typically oversized by more than 100%. Statistics related to oversizing are also presented, as well as the costs and fundamental reasons why oversizing occurs. An architecture and method for avoiding oversizing is described. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SQL Server 2008 Dynamic Duo: Management Views and Functions by Global Knowledge September 2009 - (Free Research) Dynamic management views and functions were extraordinary additions to SQL 2005, and they have only improved in function and increased in number in SQL 2008. This white paper will explore a few of their capabilities and give examples as to how they can ease the workload of a database administrator. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forum XWall - Web Services Security Firewalls - Prevent Unauthorized Access by Forum Systems Forum XWall™ is the industy's first Web Services Firewall equipped with data authentication as well as XML intrusion prevention to actively protect against unauthorized access, XML viruses, data corruption and denial of Web service attacks. Forum Systems is the leader in Web Services Security.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Services Innovation: How Top CIOs Take the Lead by Hewlett-Packard Company December 2011 - (Free Research) Industry leaders share their experiences turning IT business service ideas into effective moneymakers that also strengthen customer relationships. (EGUIDE) VIEW ABSTRACT | GO TO

The Business Case For Cloud Data Protection by Autonomy, an HP company (E-mail this company) November 2011 - (Free Research) This white paper helps managers to build a compelling business case for deploying online data protection services rather than continuing current methods of backup and recovery – or implementing other onsite alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Optimize your SQL Server deployments with Dell EqualLogic XVS by Dell, Inc. April 2011 - (Free Research) Dell EqualLogic PS Series XVS arrays present a better option for meeting service level agreements while helping reduce costs. Read about the benefits in this solution brief. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Article: How end-to-end services can transform Oracle environments by Dell, Inc. April 2011 - (Free Research) The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

EMA white paper - Predictive control to real-time service delivery by Hewlett-Packard Company November 2011 - (Free Research) Enterprise services management has greatly changed over the years. Read this white paper to get a grasp on the latest architectural, design and functional changes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The mobile print enterprise by ComputerWeekly.com February 2012 - (Free Research) Quocirca looks at the case for mobile printing in the enterprise and suggests best practices for a mobile print strategy. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Top Eight Reasons to Upgrade Your Remote Support by LogMeIn, Inc. February 2012 - (Free Research) Uncover the top eight reasons to upgrade our remote support to increase productivity and customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Instant-On Cloud Services and Revenues by HP and Intel February 2012 - (Free Research) This case study explores how converged infrastructure solutions helped one organization deliver a cost-effective, virtualized Infrastructure-as-a-Service while increasing service scalability, flexibility, and reducing costs. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Report: The Value of Cloud-based Email Applications by Mimecast June 2011 - (Free Research) Nowhere are the benefits of cloud computing more evident than with enterprise email platforms. Take a look at this exclusive resource to discover the direct capital expense reductions embedded in cloud-based email. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Achieve Low Cost, Secure and Reliable Email with SaaS-based Unified Email Management by Mimecast April 2011 - (Free Research) This Case Study assesses the deployment of Mimecast SaaS-based Unified Email Management (UEM) solution at Basic Energy Services, a renowned publicly traded oilfield services Company. IDC examines the effectiveness of the Mimecast solution and its services in meeting Basic Energy Services' needs and the reasons why the Mimecast solution was chosen. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Security Whitepaper: Google Apps Messaging and Collaboration Products by Google Apps July 2010 - (Free Research) Content Provided by Google. Google Apps provide familiar, easy to use products and services for business settings. These services enable customers to access their data virtually anytime and anywhere from Internet-capable devices. This computing environment is called "the cloud." Read this white paper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Addressing Cloud Backup Security by SunGard Availability Services February 2012 - (Free Research) As cloud deployments continue to expand, there are a number of security issues IT managers must keep in mind to ensure that content is protected. This white paper is here to keep you up to date on the latest cloud security challenges and solutions, and will help you understand how to accurately define your backup and security needs. (EGUIDE) VIEW ABSTRACT | GO TO

Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI by Actuate February 2012 - (Free Research) During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Transform your Service Organization Into a Performance-Driven Leader by ViryaNet Ltd (E-mail this company) January 2012 - (Free Research) This white paper explains how you should balance customer service and organization efficiency by using performance data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Look at Business Size, Budget When Choosing Between SaaS and Hosted ERP by Sage Software February 2012 - (Free Research) This expert guide explains some of the prominent differences between Software as a Service (SaaS) enterprise resource planning (ERP) software and hosted ERP systems including cost, benefits, and risks of both. (EGUIDE) VIEW ABSTRACT | GO TO

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