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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
Teachable moments, from IT consumerization to the cloud
by Dell and VMware
May 01, 2012 - (Free Research) In this exclusive podcast, listen as Steve Mallard, IT manager and computer IT master teacher at the Tennessee Technology Center, discusses IT consumerication and Mallard's advice on how to prepare students for careers in IT.
Systems Management: Dell versus HP. Is it time for a change? by Dell, Inc. and Intel
December 01, 2008 - (Free Research) Dell claims that its management solutions, based on Altiris, do more than HP's to simplify management. Are these claims valid? Ptak, Noel & Associates LLC (PNA) explored the logic behind these claims. Read this paper to see what the research reveals.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Optimizing insurance claim management for successful outcomes by IBM
October 19, 2011 - (Free Research) Insurance organizations are turning to advanced case management solutions to overcome challenges from manual processes and legacy systems no longer equipped to handle today's influx of info. This paper outlines how one advanced case management option can facilitate better collaboration and analytics, both of which can help detect fraud quicker.
Oracle Exadata Database Machine Warehouse Architectural Comparisons by Oracle Corporation
February 18, 2011 - (Free Research) Exadata is Oracle’s fastest growing new product. Much of the growth of Exadata has come at the expense of specialized data warehouse appliance vendors. These vendors have published competitive comparisons to Exadata. Continue reading the learn more.
Common Mortgage Challenges You Can't Ignore
by Iron Mountain
March 14, 2012 - (Free Research) In today's unstable mortgage environment, the management of your loan documents, both paper and digital, has never proved more paramount. This brief paper outlines five common challenges associated with mortgage filing and offers up a five-step mortgage records management plan to help you save money and increase efficiency.
Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies.
Reducing risk, enhancing analysis with operational risk management solutions
by IBM
February 15, 2012 - (Free Research) The Solvency II Directive was rolled out to protect consumers by promising that insurance companies maintain sufficient funds to meet all claims. Complying with the risk management portion of the initiative can be difficult for insurance companies. This paper details how Unum implemented an operational risk management solution to address this.
How to test a firewall: A three-step guide for testing firewalls by Sophos, Inc.
March 31, 2012 - (Free Research) “Don’t believe anything the vendors claim until you’ve tested it yourself.” To help you ensure your product will meet your expectations, access this e-guide to explore how to test network firewalls. View now to uncover three (3) types of tests you should perform to ensure you select the best firewall for your organization.
UPS Operating Modes: A Global Standard by Liebert Corporation
April 14, 2011 - (Free Research) Uninterruptible Power Supply (UPS) terminology is a complex subject, often made more confusing by the competing marketing claims of various manufacturers. This paper explains this terminology and discusses the capabilities and limitations of the various classifications.
The Business Value of Predictive Analytics by IBM
June 15, 2011 - (Free Research) Read this enlightening paper featuring research from IDC to learn more on the growing trend of predictive analytics, including how it differs from non-predictive business analytics projects. Also discover some of the changes in IDC research over the past eight years as well as some of the additional benefits from predictive analytics projects.
Information is everywhere - so why aren't you wiser? by IBM
September 16, 2011 - (Free Research) Inside this white paper, learn how to use the information as a driver for growth and do more with the information already at their disposal. Give your business information systems a change to evolve into something powerful.
How LTO-6 Will Save the Data Center by Spectra Logic Corporation
April 26, 2012 - (Free Research) This white paper featuring insight from Storage Switzerland Senior Analyst George Crump breaks down the upcoming release of tape's LTO-6.
Expert Video: Cloud vs. Tape Backup by Iron Mountain
April 26, 2012 - (Free Research) <p>Check out this video today for a breakdown of cloud and tape-based backups, and discover the role each should play in today's data-driven IT.</p>
What to Look for in a Recruiting Solution by SuccessFactors
April 26, 2012 - (Free Research) With so many options in the recruiting and applicant tracking software landscape, how do you select the one that's best for you? This paper can help, offering insight into the five most value-driven features cited in a comparison of leading products. Learn why job posting and workflow automation are considered crucial when investing in software.
Using Location Intelligence To Maximize the Value of BI by Esri
December 08, 2011 - (Free Research) All these scenarios share the benefits and success from incorporating business intelligence (BI) and geographic analysis into their data analytics. Read this paper to learn about this new technique, location intelligence (LI), the technologies behind it and how it can significantly improve your business.
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