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Customer Relationship Management (CRM)
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Customer Information Management/ Customer Databases
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Customer Data Integration
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Customer Experience Management (CEM)
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Sales Force Automation (SFA)
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Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People" by Microsoft
March 01, 2007 - (Free Research) By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Taking Relationship Management to a New Level with Microsoft Dynamics CRM by Microsoft
September 09, 2009 - (Free Research) Join Microsoft Dynamics CRM technology evangelist Phillip Haase in this webcast to learn about the Microsoft strategy and investments in enterprise CRM solutions and to understand how these solutions address the requirements for users, management, and IT.
Do Extraordinary Things Everyday with Microsoft Dynamics CRM! by Microsoft
September 09, 2009 - (Free Research) In this webcast, we show you how the productivity of your sales, customer service, and marketing teams can be dramatically increased by taking advantage of the enhancements in the newly released Microsoft Dynamics CRM 4.0.
Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft
April 18, 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..
Multitenant CRM Enables Rapid Deployment, Flexible Foundation for Field Sales Team by Microsoft
October 21, 2008 - (Free Research) Facing rapid growth, U.S. Dynamics Field Sales needed a sales force automation tool that would map to the team's unique solution-selling process and drive adoption among sales staff. Working with Microsoft® IT, U.S. Dynamics Field Sales deployed Microsoft Dynamics® CRM and integrated it with its legacy CRM system, providing the team with...
Leading Auto Repair Services Provider Boosts Efficiency with Easy-to-Use CRM Solution by Microsoft
July 25, 2008 - (Free Research) After evaluating several customer relationship management solutions, including Salesforce.com, the company replaced NetSuite CRM with Microsoft Dynamics® CRM. Using Microsoft Dynamics CRM, the company cut call times in its customer support call center by 30%, reduced agent training time by 25 percent, and strengthened its growth capacity.
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
June 05, 2008 - (Free Research) When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
CRM Your Salespeople Will Love by Oracle Corporation
September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.
Solutions Provider Improves Productivity with Flexible Implementation Methodology by Microsoft
June 2007 - (Free Research) Stanley Stuart Yoffee & Hendrix, Inc. (SSYH), a Microsoft® Gold Certified Partner based in Florida, implements software solutions utilizing the Microsoft family of products. With large-scale projects across varied industries, the company turned to the Microsoft Dynamics™ Sure Step Methodology to help communicate with customers...
Ready Access to Real-Time Data Helps Small Businesses Thrive by SAP AG
February 2008 - (Free Research) Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the
SAP® Business One application. Read this white paper to learn more!
CIO Decisions Ezine Volume 3 by CIO Decisions
October 2008 - (Free Research) In this issue we tackle service-oriented architecture and dive into how Software as a Service can drive flexibility and meet business needs. Also in this issue: MDM's strongest business case and how to navigate the compliance minefield.
Solving Key Management Problems in Lotus Notes/Domino Environments by Sherpa Software
September 2009 - (Free Research) Email management in the Lotus Notes environment has become increasingly difficult as the number of users and use for email continues to grow. Reads this white paper to get tips every Notes admin needs to manage the messaging server efficiently.
VI Service Desk Version 4.0.1 - Free 30 Day Trial! by Velocity Integrations Software, Inc.
September 2009 - (Free Research) VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.
Relavis Mobilizer: Mobilizing Lotus Notes Made Simple by Relavis Corporation
September 2009 - (Free Research) Mobilizing your business applications has never been easier than with Relavis Mobilizer. It is the only complete platform for developing, deploying and managing your mobile Lotus Notes data. With Relavis Mobilizer, there are no limits.
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