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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
The Case for Contract Management -- Why You Should Get Started Today by SAP America, Inc.
June 30, 2011 - (Free Research) How well-versed are you in the three key areas of contract lifecycle management (CLM) that will give you the visibility to control your contracts and comply with regulations? Take this quick quiz to determine your contract competency and understand whether a CLM solution would benefit your organization.
Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.
May 24, 2012 - (Free Research) This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.
Handle Your Data Retention and Governance Programs With Care
by Iron Mountain
March 13, 2012 - (Free Research) This expert e-guide explores the existing conditions that should spur the creation of a data governance initiative as well as the teams that should be involved in building it. Read this now and also gain a clear understanding of why data retention is imperative to your business and why it deserves the utmost attention from the proper stakeholders.
Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
CW+: How to manage device lifecycles by ComputerWeekly.com
November 09, 2010 - (Free Research) In a collaborative, de-perimeterised environment, if the device needs be trusted then the management of devices becomes critical when collaborating with another device, system or service.
Delivering Self-Service BI on the Windows Platform by Dell, Inc. and Intel
April 2011 - (Free Research) Dell and Intel and Microsoft have partnered to provide a high-performance, reliable, secure business intelligence platform that puts familiar applications and collaboration capabilities in the hands of business analysts while giving IT the tools it needs to efficiently manage and maintain the technology. Check out this white paper to learn more.
Business Centric DLP by McAfee, Inc.
November 2011 - (Free Research) This report, by Jon Oltsik from Enterprise Strategy Group, examines the need for a new business-centric approach to DLP in order to align business and security requirements.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
A Business-Driven Approach to Mobile Enterprise Security by Juniper Networks, Inc.
May 2012 - (Free Research) Prepare your organization for the consumerization of IT and BYOD with the help of this resource. Uncover details about mobile enterprise policy creation, security monitoring, network and security infrastructure, and more.
Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
10 Steps to a Single Customer View by Experian QAS
November 2011 - (Free Research) Creating a single view of customer information starts with correct data. Read this paper to learn 10 steps that assist with improving data quality.
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