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How to manage a mobile phone fleet by ComputerWeekly.com
November 24, 2010 - (Free Research) The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies.
Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
MODERNIZE YOUR MANUAL TESTING WITH HP SPRINTER by Hewlett-Packard Company
December 14, 2011 - (Free Research) Manual testing still accounts for about 75% of all functional testing. However, innovation hasn’t come into play yet and manual testers find themselves struggling to keep up with the fast pace of change dictated by today’s world, using outdated methods and tools. Read this paper to learn strategies for modernizing your manual testing.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
Increasing the efficiency of case file coordination in social services by IBM
June 15, 2011 - (Free Research) Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing.
Trial Software: Continuous Data Protection Management for Windows Laptops by Peer Software
October 22, 2010 - (Free Research) IT administrators estimate that close to half of all corporate data is held on employee laptops. However, data on laptops are normally the least protected corporate asset. To solve this, PeerSync provides centralized IT control for laptop backup. Download this trial software to experience this data solution.
The Keys to Laptop Backup and Mobile Data Management by Peer Software
January 23, 2012 - (Free Research) This white paper is here to clue you in on everything laptop backup. In this paper you'll learn about the differences in requirements between on-site and remote backups, how to configure, deploy and monitor a remote backup solution in real time, and how to ensure efficient and secure data transfer from any location. Read on for more.
PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances by PistolStar, Inc.
August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
Deploying Simple, Cost-Effective Disaster Recovery with Dell and VMware by Dell and VMware
March 01, 2009 - (Free Research) Dell and VMware have partnered to offer a cost-effective, high-availability architecture based on Dell™ server and storage clusters and VMware® vCenter Site Recovery Manager (SRM) - one designed to minimize scheduled and unscheduled downtime.
iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
Blue Coat Accelerates Automated CLI Testing, Reaps New Efficiencies with FanfareSVT by Fanfare
December 2006 - (Free Research) Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure.
Password Management Survey by LEGACY - DO NOT USE - Siber Systems
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
GFI FAXmaker for Exchange/SMTP/Lotus -- 30-day Trial by GFI Software
November 2007 - (Free Research) Fax servers can make sending and receiving faxes an efficient, simple and cheaper process. The problems with manual faxing are solved because GFI FAXmaker allows users to receive and send faxes directly from their email client. Download this 30-day trial version to see how GFI FAXmaker can save valuable time for IT administrators and managers.
Case study: Microsoft Dutch HQ glimpses the future by ComputerWeekly.com
June 2010 - (Free Research) Microsoft has turned its Dutch headquarters into a radical experiment which the company believes could point the way to the future of the workplace. Its office at Schiphol airport has done away with dedicated desks and offices and it has given employees the freedom to chose where, when and how they work.
Serena Orchestrated Service Management: Demo by SERENA Software, Inc.
April 2012 - (Free Research) Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.
Serena Service Management: Free Trial by SERENA Software, Inc.
April 2012 - (Free Research) Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Serena Service Manager: Demo by SERENA Software, Inc.
April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc.
December 2011 - (Free Research) Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.
Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix
November 2011 - (Free Research) Unplanned business disruptions come at a high cost. In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning.
Optimizing insurance claim management for successful outcomes by IBM
October 2011 - (Free Research) Insurance organizations are turning to advanced case management solutions to overcome challenges from manual processes and legacy systems no longer equipped to handle today's influx of info. This paper outlines how one advanced case management option can facilitate better collaboration and analytics, both of which can help detect fraud quicker.
How data warehouse accelerators will benefit your business by IBM
October 2011 - (Free Research) Read this insightful white paper now and learn how a data warehouse accelerator can help you swiftly decipher patterns, predict future trends and improve the overall performance of your warehouse while also minimising manual tuning.
BYOD: Focus on User Experience, Not the Device by Avaya
May 2012 - (Free Research) <p>There’s more to bringing outside devices into your IT infrastructure than just connecting them to your network. For BYOD to really work, you need a comprehensive plan. Discover more in this research report. </p>
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