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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Ensure High Availability with Proactive Support Services by Hewlett-Packard Company
May 11, 2012 - (Free Research) <p>Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management. </p>
A Better Option for Hardware and Software Support by Hewlett-Packard Company
May 11, 2012 - (Free Research) Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
HP Business Service Management by Hewlett-Packard Company
February 04, 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.
Best Practices for Creating and Maintaining a Clean Database by Experian QAS
November 21, 2011 - (Free Research) Databases hold a wealth of important information but without proper upkeep it is worthless. Read this white paper to learn how easy it is to prevent huge database errors with data cleansing processes.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
The Information Technology Modernization Challenge - Maintain or Innovate by Oracle Corporation
June 01, 2010 - (Free Research) Download the new Oracle Whitepaper, The Information Technology Modernization Challenge: Maintain or Innovate and learn how Oracle Advanced Customer Services experts can help your organization drive massive efficiencies and near-term cost savings into your existing infrastructure.
Enforce Business Rules in Your Company's Processes by SAP America, Inc.
May 25, 2012 - (Free Research) This video discusses how SAP’s variety of offerings can help you improve information management by providing users the information they need while still maintaining security and control.
Fax Automation As a Cloud Service Integrated with ERP Solutions by Esker Inc.
December 14, 2011 - (Free Research) Faxes are moving to the cloud. No longer do you need to worry about the cumbersome manual processes of printing, managing paper, maintaining equipment and more. This paper offers an overview of a specific solution that delivers faxing as a fully integrated, on-demand service within your ERP environment. Read this to discover its many benefits.
BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.
November 08, 2010 - (Free Research) Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.
Mobility - Aironet 1100 Series by Cisco Systems
The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.
crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects
crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.
The Rising Impact of Virtualization on Data Backup and Recovery by Acronis
February 20, 2012 - (Free Research) This white paper highlights the rise of virtualization and explores what businesses today can do in terms of adjusting backup and recovery functions to maintain a functioning virtual data center. Learn what applications are most commonly virtualized today, discover the differences in backup between small and large organizations and more.
How much can you save by migrating your mainframe? by HP
October 07, 2011 - (Free Research) In today’s tough economy, organizations are pressured to maintain a low total cost of ownership (TCO). This resource can help you compare the total cost of ownership (TCO) for maintaining and extending mainframe based applications versus the costs for migrating the applications to open systems servers.
Realize the Hazards of Application Sprawl with Application Rationalization by HP
September 16, 2011 - (Free Research) This white paper explores the hazards of application sprawl, and how using the strategy of rationalization - the process of identifying software which no longer provides business benefits to justify maintaining it - can reduce complexity, cut costs, and dramatically increase organizational agility.
10 Ways to Increase Power System Availability in Data Centers by Eaton Corporation
January 25, 2012 - (Free Research) Today, IT has become a valuable asset of any organization. Because of this, data center availability has become essential. Yet businesses still remain vulnerable to a variety of threats, including electrical power systems. This resource explores 10 best practices for building and maintaining a highly available data center power infrastructure.
Build and Maintain Better Connections by SAP America, Inc.
December 31, 2011 - (Free Research) Read this white paper to learn how you can simplify your system and create efficiencies without creating risk with a streamlined, customizable application interface framework tool that helps you monitor and handle errors efficiently.
VMware View 5: Technical Deep Dive by VMware, Inc.
May 24, 2012 - (Free Research) Watch this webcast to learn about desktop virtualization solutions that can help you deliver an optimal user experience without compromising IT control or your budget. Discover how this suite of technology can improve performance, availability and scalability across your IT environment.
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