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Walk Before You Run: Incorporating Social Channels Into Your CRM Strategy by SugarCRM Inc. November 08, 2010 - (Free Research) Social channels are here to stay and should be part of your customer engagement strategy, as you will be re­quired to integrate these new channels sooner, rather than later. This paper will help you build the best road map to customer success, integrating both old and new channels into your customer experi­ence strategy. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transport, Location and Semantics by Progress Software December 31, 2010 - (Free Research) This paper describes how an enterprise service bus (ESB) enables interoperability at "the seven key points of mediation," which is necessary to achieve the goals of service oriented architecture (SOA): reuse and agility. It spotlights the first three points of mediation: transport, location, and semantics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Computer Weekly 15 November 2011: Read this week's issue of the UK's leading technology publication, with all the latest news, analysis and opinion for IT managers by ComputerWeekly.com November 11, 2011 - (Free Research) In this week's Computer Weekly, we hear from Visa Europe CIO Steve Chambers on the technology behind the credit card transactions that retailers rely on. We examine the challenges facing the government's G-Cloud project; and we ask how Microsoft will cope when customers no longer want to purchase software licences. Download the new issue now. (EZINE) VIEW ABSTRACT | GO TO

IDC Vendor Spotlight: Optimizing Virtual Data Storage, Management, and Utilization by Dell Compellent January 27, 2012 - (Free Research) This paper examines technology advancements in storage and explores how using these technologies in conjunction with virtualization can solve your storage challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Endpoint Data Backup and Security: The Growing Need for a Better Approach by Copiun June 09, 2011 - (Free Research) This Technology Spotlight discusses the key issues surrounding the changing user environment and the resulting need for improved data backup and security. Additionally, it examines the critical concerns companies face as they support occasionally connected users across a distributed network. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Deduplication Approaches: Solving Today's Most Common Backup Problems by Quantum Corporation December 01, 2008 - (Free Research) This Technology Brief discusses different approaches to data deduplication in the market today along with the pros and cons of each, and then matches some of the most common backup problems to a recommended deduplication approach. The brief close with a spotlight on Quantum's DXi7500 enterprise disk backup and replication system (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Riverbed Helps Meridiana fly Meet Increased Demand for Online Travel Bookings by Riverbed Technology, Inc. November 09, 2011 - (Free Research) Online airline and travel group Meridiana fly needed a faster, more cost-effective way for its growing customer base to book reservations online. They turned to the Riverbed Stingray Traffic Manager, which ensured a fast, responsive website that could cope with increasing high-demand. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Riverbed Helps Triple Gilt Groupe’s Web Traffic Within a Year by Riverbed Technology, Inc. November 09, 2011 - (Free Research) With over 5,000 requests per second during peak periods, online retailer Gilt Groupe could lose a large percentage of its daily profits in just 10 minutes of downtime. After choosing the Riverbed Stingray Traffic Manager as its load balancing solution, visits to the site have increased thanks to improved customer satisfaction. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW+: Analyst's take: IBM Cognos software helps schools score top marks by ComputerWeekly.com January 2011 - (Free Research) IBM Cognos software helps K-12 organizations increase visibility and improve decision making, driving improved student performance, lowered cost of interventions, greater productivity, and lower operating costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Jumpstart Your Windows Vista Migration With Enteo Client Lifecycle Management From FrontRange Solutions by Centennial-Software July 2008 - (Free Research) This whitepaper serves as a guideline for Vista migration projects, highlights the key challenges and cautions and outlines an ideal approach to successfully migrate to Windows Vista. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Four Effective Service Strategies that Drive Brand Advocacy by Oracle Corporation April 2011 - (Free Research) This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CW Buyer's Guide: Customer Relations (CRM) by ComputerWeekly.com October 2011 - (Free Research) This nine-page Buyer's Guide to Customer Relationsip Management (CRM) analyses the factors CIOs and senior IT professionals will need to consider as they plan their CRM strategies. (ESSENTIAL GUIDE) VIEW ABSTRACT | GO TO

Comic Relief Goes Cloud Computing with the Help of Riverbed Technology by Riverbed Technology, Inc. November 2011 - (Free Research) Every two years, one of the biggest events in the UK fundraising calendar is Comic Relief’s Red Nose Day. In 2009 the charity implemented the Riverbed Stingray Traffic Manager to make sure its web and donation platforms could scale up to handle vast peaks of website traffic. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Riverbed Helps Triboo Manage 10 Million Unique Visitors Per Month by Riverbed Technology, Inc. November 2011 - (Free Research) This case study examines how one organization turned to Riverbed® Stingray™ Traffic Manager, enabling high website availability and scalability, and its customers enjoy an outstanding online experience. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The four rules of complete web protection by Sophos, Inc. December 2011 - (Free Research) As an IT manager you’ve always known the web is a dangerous place. But with infections growing and the demands on your time and budget rising, it’s time to revisit your strategy. This whitepaper discusses the major web threats and provides four rules to help you stay protected. When you follow them, these rules will also save you time and money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

It's All about the Salesperson: Taking Advantage of Web 2.0 by Oracle Corporation September 2008 - (Free Research) This paper examines the challenges salespeople face, the growing Web 2.0 trend in the enterprise, and the drivers for a new breed of social applications that complement traditional CRM systems to help sales users close more deals quickly. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Measuring the True Business Benefits of Web Collaboration by CA Technologies. September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

VMWare/Dell EQL Simple, Affordable, Integrated Disaster Recovery and Data Protection for Virtual Infrastructures by Dell | EqualLogic December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual datacenter deployments because they help simplify storage management and overcome performance, scalability and cost barriers of traditional SAN architectures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Simple, Affordable Disaster Recovery Automation in the Virtualized IT Datacenter by Dell | EqualLogic December 2008 - (Free Research) Virtualized iSCSI SANs are increasingly being chosen for virtual data center deployments because they help simplify storage management and help overcome performance, scalability and cost barriers of traditional SAN architectures. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc. August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Reinforcing Agile Software Development in the Cloud by CollabNet October 2011 - (Free Research) This paper details how the cloud can help organizations accelerate their adoption to Agile software development, and more quickly and cost-effectively realize Agile’s numerous business benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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