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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc. June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc. The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Glitch-Free Online Meetings: Newest Tools Minimize IT Support; Maximize Experience by Premiere Global Services January 13, 2012 - (Free Research) The benefits of virtual meeting technologies are clear, but often the wrong software is adopted. Learn about the latest offerings in virtual collaboration and why your organization can benefit from a more effective solution. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc. There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc. September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL: The building blocks of an ITSM strategy by FrontRange Solutions Inc. January 06, 2012 - (Free Research) Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. (EGUIDE) VIEW ABSTRACT | GO TO

Global Instant Remote Support for Multi-Agent Teams by NTR Global November 17, 2011 - (Free Research) Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Options for backup in Microsoft virtualization platforms: Best of products and processes by EqualLogic, Inc. January 30, 2008 - (Free Research) This webcast will look at Windows-based features and options for performing backups, as well as the capabilities of other products such as Microsoft System Center Data Protection Manager. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Password Management Survey by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances™ by PistolStar, Inc. August 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Top Reasons Why Enterprises Must Automate DNS, DHCP and IP Address Management by Infoblox January 2012 - (Free Research) Businesses face challenges in managing network challenges and keeping costs low. Discover how implementing an integrated hardened appliance based software can help your company centralize DNS, DHCP and IP address management with enhanced capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell | EMC CX4 Series - Flexibility by Intelligroup, Inc. August 2008 - (Free Research) Watch this video for a brief overview of the future-ready Dell/EMC CX4 Series arrays, focusing on the innovations, such as UltraFlex modular I/O and virtual provisioning of this highly flexible storage platform. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Data Protection Options for Virtualized Servers: Demystifying Virtual Server Data Protection - Best Practices and Technologies by Quantum Corporation June 2008 - (Free Research) Virtualized server environments or infrastructures have varying functionalities and interfaces for application aware integration to enable complete and comprehensive data protection with data and transactional integrity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

New ways of working - Microsoft’s ‘mobility’ office by ComputerWeekly.com June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Top Ten Considerations When Evaluating Unified Communications Solutions - Learn the top solution differentiators to look for before deciding by Cisco Systems, Inc. August 2011 - (Free Research) This paper breaks down ten areas to consider when evaluating an upgrade of your unified communications solution. (WEBCAST) GO TO WEBCAST

Retailers Gain Simple, Budget-Friendly WLAN Options by Aerohive Networks January 2012 - (Free Research) This whitepaper explores new WLAN architectures and deployment models that have emerged which offer more options to help retailers get what they need while sticking to their budgets. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Ten Things You Should Know About SharePoint 2010 by Global Knowledge November 2010 - (Free Research) This paper examines how your organization can benefit from the new version of SharePoint. Whether you are an end-user who wants faster queries and easier editing options; or an administrator who wants leverage when working with developers, an upgrade to the new version of SharePoint will definitely reap dividends. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

DataShare by Excel Meridian Data, Inc. DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Mobile Device Support by LogMeIn, Inc. February 2012 - (Free Research) Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Sheet: Backup for Windows Servers by Peer Software January 2012 - (Free Research) This white paper introduces a new server backup solution that can help meet today's biggest backup and recovery challenges. Designed to allow real-time disk-to-disk backup while keeping management costs low, this technology can both reduce your backup window and ensure your data is secured. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ERP Hosting Providers Respond to SaaS with Cheaper, More Flexible Options by Sage Software February 2012 - (Free Research) This expert guide explores some of the options ERP hosting providers are offering as alternatives to Software as a Service (SaaS). (EGUIDE) VIEW ABSTRACT | GO TO

LinkedIn Connects with DocuSign for Salesforce by DocuSign, Inc. January 2012 - (Free Research) Read this brief case study of LinkedIn's implementation of DocuSign and Salesforce to speed up sales deals and receive completed contracts quicker. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Pros & Cons of Scale-out and Scale-up NAS by Red Hat January 2012 - (Free Research) This E-Guide is here to help walk you through the decision-making process and determine which NAS solution is right for you. In this guide you'll learn the pros and cons of scale-out and scale-up NAS options, discover six industries that should always use scale-out systems and more. (EGUIDE) VIEW ABSTRACT | GO TO

Cisco Prime LAN Management Solution (LMS) 4.1: Overview of exciting new features that simplify the management of Borderless Networks by Cisco Systems, Inc. January 2012 - (Free Research) Discover a solution to help you achieve simple and efficient management across your architectures, networks, and services. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Oracle Advanced Compression Helps Global Fortune 500 Company Meet Storage Savings Initiative by Oracle Corporation June 2011 - (Free Research) This whitepaper provides an overview of the evaluation process a Global Fortune 500 corporation completed to test the various features included in Oracle Advanced Compression Option, as well as the impact on space and performance they experienced. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

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