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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research) The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research) Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
PortalGuard: Strengthening Authentication to Adapt to Changing Circumstances by PistolStar, Inc.
August 26, 2009 - (Free Research) PortalGuard is a password authentication and security solution that allows end-users to authenticate and manage a portal password directly from a Web browser, while providing administrators with functionality to meet or exceed their security objectives.
MWD Advisors, BPM Vendor Capability Comparison by Oracle Corporation
April 14, 2010 - (Free Research) Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organization's BPM needs. Read this now and learn the power of developing rule sets directly within the suite for ease of management, the breakdown of each product in the suite and the capabilities they bring and more.
Password Management Survey by LEGACY - DO NOT USE - Siber Systems
September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.
Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.
The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.
Serena Service Manager: Demo by SERENA Software, Inc.
April 2012 - (Free Research) This webcast demonstrates how Serena Service Manager offers a powerful, process based approach to orchestrating IT Service Management (ITSM). It provides end-to-end service visibility, unifies the IT service delivery experience, and is flexible and adaptable to changing business needs.
Get a Robust, Flexible Foundation for Enterprise Cloud Deployments by Oracle Corporation
June 2011 - (Free Research) This paper provides recommendations and best practices for optimizing virtualization infrastructures when deploying the Oracle Optimized Solution for Enterprise Cloud Infrastructure. It covers deployment of software, hardware, storage, and network components.
Apps that add business value by BlackBerry
April 2012 - (Free Research) Not having an effective mobility strategy in place can put personal and business data at risk. This webcast examines new BlackBerry tools and features you can leverage immediately to strengthen security and empower users.
Slash Your Bill Cycle, Improve Your Cash Flow by Autotask Corporation
December 2010 - (Free Research) “Before Autotask, we were spending way too much time billing and invoicing. Now an invoice goes out half an hour after the work was completed.” Richard Fitzgerald, President of 2GEN Pty LTD
Best Practices for Mobile Device Management by GroupLogic
February 2012 - (Free Research) This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Application Brief: Network Edge Consolidation by Vyatta Inc.
April 2012 - (Free Research) <p>Discover the benefits of using network virtual machines/software-only networking products for your virtual environment instead of single-purpose devices to help reduce edge network device sprawl, cost, and complexity.</p>
The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 2011 - (Free Research) The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
New ways of working - Microsoft’s ‘mobility’ office by ComputerWeekly.com
June 2010 - (Free Research) There is a common expectation among forward-looking companies that through the use of information technology new ways of working can be created that will enhance workplace conditions with such an effect as to improve employee satisfaction levels, increase productivity and ultimately impact positively upon company performance.
10 Critical Questions to Ask a Manufacturing ERP Vendor by ComputerWeekly.com
October 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated.
10 Critical Questions to Ask a Manufacturing ERP Vendor by Plex Systems
October 2010 - (Free Research) Choosing the right ERP solution for your manufacturing operations is a very important decision, one that you will be forced to live with for years to come. Learn the key elements that need to be evaluated.
The Hidden Costs of Self-Signed SSL Certificates by Symantec Corporation
May 2012 - (Free Research) Many IT professionals believe that self-signed SSL certificates can help lower security costs. Unfortunately, aside from the certificate itself, there are a number of other costs. This paper uncovers the true total cost of ownership for self-signed SSL certificates and why they are costlier and riskier than working with a trusted security vendor.
How To Select The Best ERP Strategy For Your Business by Epicor Software Corporation
March 2012 - (Free Research) ERP systems can help organisations manage their internal and external resources, but sorting through ERP platforms and determining which one to choose can be a challenge. This expert e-guide offers best practices for evaluating ERP vendors to ensure you make the right decision for your business.
The Good, the Bad, and the Unknown by McAfee, Inc.
April 2012 - (Free Research) <p>McAfee Application Control provides a new, timely, practical layer of systems security by blocking unauthorized applications. While it has some of the advantages of whitelisting, it avoids the operational and security limitations that have held back enterprise adoption of whitelisting technology.</p>
DataShare by Excel Meridian Data, Inc.
DataShare is a dual-function server that performs both CD/DVD File Sharing tasks as well as NAS File Data Archiving. It is the first CD/DVD server available in the market that combines these unique features in one easy-to-use solution.
FuseSource and Government Applications Open Source Integration Products by FuseSource
March 2012 - (Free Research) Open source software is perfectly suited to help government organizations reduce their IT cost centers because it can be deployed at thousands of federal offices and municipalities without license fees or vendor lock-in. Read this paper to learn more.
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