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Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
Pragmatic Network Security for Virtualized Data Center Environments by Palo Alto Networks
April 01, 2012 - (Free Research) <div>
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<p>View this webcast to learn the best practices for providing data security to your virtualized data center. Focusing on network security and next-generation firewalls, this resource shows you how to implement and adapt these protective measures. </p>
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Evolving Data Center Network Security by Palo Alto Networks
April 05, 2012 - (Free Research) View this essential webcast to learn about evolving data center network security and how to implement next-generation architectures to protect your business.
Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
How to Choose a Managed Network Services Provider by MegaPath Inc.
May 22, 2012 - (Free Research) Managing your network is no easy task, hence the reason managed service providers (MSPs) exist. In this resource, explore the advantages of outsourcing to an MSP and best practices for finding the right MSP for your organization.
Data Center Webinar Series – Part 3 by Palo Alto Networks
April 10, 2012 - (Free Research) View this webcast to learn about the various types of attacks every data center should plan against, how these targeted and unknown attacks are infiltrating data center networks, and best practices for implementing data center network security against modern threats.
Security Management Tools for Maximum Network Protection
by Hewlett-Packard Company
February 20, 2012 - (Free Research) Access this essential case study to learn how you can improve network security with HP services and management systems. Obtain up-to-date protection from attacks or viruses by optimizing your network.
Simplifying branch office security by Sophos, Inc.
December 01, 2011 - (Free Research) Enforcing consistent network security throughout your enterprise can be challenging—especially for those of you with branch offices with few users and no IT expertise. This paper introduces a new standard — an innovative, unified, cost-effective solution for managing branch office security.
Vyatta Network OS for Amazon Cloud by Vyatta Inc.
April 04, 2012 - (Free Research) As organizations explore projects for Amazon cloud, they may find the constraints of Amazon’s basic network offering do not align with their network topology requirements. Discover how to overcome these limitations with Vyatta Network OS that delivers advanced network security and connectivity functionality.
Securing The Network Edge by Dell, Inc.
November 23, 2011 - (Free Research) Enterprises are often unsure of the correct security needed for their network. This white paper discusses Layer 2 and Layer 3 security threats, and a solution to help your enterprise maintain security.
Zero Trust Model: Securing the Extended Enterprise by Sophos, Inc.
February 02, 2012 - (Free Research) The emergence of new connection options and devices being introduced to the enterprise are extending networks well beyond their controllable boarders. This expert resource offers insight into securing the extended enterprise, exploring the strategy behind Zero Trust Model, creating network security policies for hostile endpoints and more.
Vyatta Network OS - Version VC6.3 by Vyatta Inc.
February 24, 2011 - (Free Research) Vyatta provides softwarebased networking and security software that uniquely satisfies emerging IT architectures that are leveraging virtualization, multi-core server platforms and cloud computing models. The Vyatta Network OS includes:Dynamic Routing (BGP, OSPF, RIP) Stateful Firewall IPSec VPN Intrusion Prevention SSL OpenVPN Secure Web Filtering
Louisiana CJ system by Hewlett-Packard Company
February 20, 2012 - (Free Research) This resource explores how you can maximize network security with HP TippingPoint. Discover how this powerful system can protect your enterprise network by consolidating hardware and management resources. Access this case study to learn about the benefits you can gain from a secure, converged infrastructure.
Strategic data breach prevention by Q1 Labs
February 29, 2012 - (Free Research) This video offers tactics to discern where your organization's assets are, why breaches happen and how to use limited resources to mount the best possible strategic data breach prevention effort.
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