Storage Management | Data Security | Customer Relationship Management (CRM) | Storage Security | Customer Service (General) | Virtualization | Storage Area Network (SAN)/ Network Attached Storage (NAS) | Contact Center Management | Compliance Management/ Sarbanes-Oxley Compliance | Customer Experience Management (CEM)

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GTE Federal Credit Union by Riverbed Technology, Inc. January 31, 2012 - (Free Research) Read this 3-page case study to learn how GTE FCU avoided a costly “forklift” upgrade and instead benefited with Riverbed Steelhead appliances by reducing data traffic by fourfold, achieving RPO objectives, and enabling rich, granular reporting capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Acacia Federal Savings Bank Case Study by SunGard Availability Services January 20, 2012 - (Free Research) In this case study, explore how Acacia Federal Savings Bank outsourced their data protection and availability requirements to ensure business continuity and improved security. Disocer how they successfully transitioned from tape to Virtual Server Replication services to the cloud to realize a host of benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ExaGrid Helps U.S. Federal Government Agencies Reduce Backup Windows, Improve Data Protection by ExaGrid Systems, Inc. February 07, 2012 - (Free Research) Check out this study to learn how ExaGrid solutions enabled several U.S. government agencies to reduce backup windows and improve overall data protection practices. This resource provides an introduction to the specific solutions used as well as their benefits, and explores emerging deduplication and scalability concerns as well. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Avaya Aura Contact Center Scripting Demystified by Global Knowledge May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Tips for Creating Your Web Site by Global Knowledge Network, Inc. March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Making WFM Work: Best Practices and ROI Model by Calabrio, Inc. January 2012 - (Free Research) There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT in the Electronic Hospital by SearchHealthIT.com August 2009 - (Free Research) The federal government’s push for electronic healthcare records has made compliance and data security even more pressing. This e-guide offers a look at where healthcare IT leaders should begin, and what they should watch out for as they move to embrace the HITECH Act, HIPAA and other initiatives. (EGUIDE) VIEW ABSTRACT | GO TO

The Inner Circle Guide to Speech Analytics by Calabrio, Inc. January 2012 - (Free Research) Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Legal Discovery: Identifying the CIO's Role in Safeguarding the Business by Pitney Bowes Group 1 Software December 2007 - (Free Research) Checkout this Webcast and learn how to best prepare to meet government regulations and safeguard your organization from conducting business with unethical parties. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Anatomy of a Cloud-Based Recovery by SunGard Availability Services January 2012 - (Free Research) Explore cloud-based Recovery as a Service (RaaS) in this webcast. Discover how Acacia Federal Savings Bank leveraged SunGard’s Recover2Cloud service to gain enhanced data protection, increased savings and lower risk. Watch this webcast for a walk-through of the full range of capabilities offered by SunGard’s Recover2Cloud service. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

E-Guide: What is Health Data Archiving? by Dell, Inc. May 2011 - (Free Research) Due to the federal Health Information Portability and Accountability Act (HIPAA), health care facilities are required to save enormous amounts of patient data every year. As a result, data archiving should be a key part of every facility’s IT plan. Access this eguide for a guide to selecting the right archiving approach to meet your storage needs. (EGUIDE) VIEW ABSTRACT | GO TO

BlackBerry Solution Helps Alaskan Police Department on the Job by BlackBerry September 2011 - (Free Research) Access this case study to learn how the Soldotna Police Department deployed Blackberry smartphones and InterActPocketCop™ by InterAct Public Safety Systems, to gain wireless access to federal, state and motor vehicle databases. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Data Breaches in the US by Quantum Corporation July 2009 - (Free Research) Learn the specifics of how, what and when data breaches occur in the United States by viewing this sales tool. Discover how much data was compromised by lost backup tapes, computer theft and lockbox theft from various organizations like health insurance companies, banks and federal departments. (ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company) December 2011 - (Free Research) Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Steps to Enterprise Resource Planning Implementation Success by IFS January 2007 - (Free Research) Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry September 2011 - (Free Research) Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Continuous Monitoring For Government Agencies by Q1 Labs February 2012 - (Free Research) Read this white paper to learn how the QRadar Security Intelligence Platform can help you surpass the new requirements and adopt continuous monitoring without increasing your budget or draining limited resources. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Compliance Decisions: Normalizing Security Data Management by SearchSecurity.com March 2012 - (Free Research) Attend Compliance Decisions and learn the best practices for understanding what’s happening on your network and how you can apply it to compliance. (VIRTUAL TRADE SHOW) VIEW ABSTRACT | GO TO VIRTUAL TRADE SHOW

Maricopa Integrated Health System Case Study – Server and storage technology helps drive hospital’s EMR adoption by Intel and HP September 2011 - (Free Research) Maricopa Integrated Health System had a major decision to make: continue with its paper-based patient record system or adopt an electronic medical record (EMR) solution.  In this case study, learn how Maricopa approached this project and what they realized in terms of IT and business benefits. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Impact of Next-Generation Storage on IT Efficiency by Dell Compellent January 2012 - (Free Research) This live webinar discusses how cutting-edge storage technology is helping to reduce IT costs and improve business agility.  Watch now to learn how these next-generation storage features are helping him streamline storage management, automate IT operations, slash storage costs, and free up IT personnel to perform other value-added tasks. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The reality behind the hype: Government cloud computing by ComputerWeekly.com November 2011 - (Free Research) This article from Gartner offers advice to public sector organisations thinking of deploying cloud computing and assess the progress made by governments in their use of the cloud. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Best Practices in Reconciliation: A Practical Guide for Asset Managers by Advent Software, Inc July 2008 - (Free Research) This whitepaper explains why automated reconciliation is quickly evolving into a competitive necessity. The costs associated with manual reconciliation, the benefits from automation, and the best reconciliation workflow model will all be discussed. (WHITE PAPER) GO TO WHITE PAPER

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