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Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
Presentation Transcript: Disaster Recovery Strategies for VMware Environments by Dell and VMware
April 15, 2011 - (Free Research) In this presentation transcript, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. He covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI.
Three Easy Ways to Achieve and Understand WAN Acceleration with TCP Applications by Global Knowledge
February 12, 2010 - (Free Research) Software developers write code to power applications that drive today's businesses. Whether you are looking at ubiquitous applications such as Microsoft Word or your own in-house software, chances are that they are not very WAN-friendly. The focus of this paper is to highlight the TCP protocol's shortcomings for WAN transmission purposes.
The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare
February 2007 - (Free Research) Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.
Disaster Recovery Strategies for VMware Environments by Dell and VMware
April 2011 - (Free Research) In this webcast, expert Mike Laverick reviews the different disaster recovery options available for VMware infrastructures. His presentation covers VMware Site Recovery Manager, host-based replication technologies, stretching high-availability technologies across multiple sites, and scripting custom solutions using PowerCLI.
Advanced Disaster Recovery: Automating Changes Throughout Your Data Center by Dell, Inc. and Intel
April 2011 - (Free Research) More than 90% of Fortune 1000 companies are not confident that they can completely failover to their remote data center within one hour. Given that the costs of downtime can be measured in millions of dollars per minute, companies with unreliable disaster recovery processes are taking a potentially fatal risk.
Top Ten Things Every IT Pro Should Know about IE8 on Windows 7 by Global Knowledge
August 2010 - (Free Research) With each new version of Windows comes a new version of Internet Explorer, and in the case of Windows 7, it’s IE 8 (one of these days all Microsoft’s numeric product names might actually line up). What does the Windows 7 administrator or planner need to know about the new IE?
Forum Presidio - Open PGS Security Gateway - Regulatory Compliance by Forum Systems
Forum Presidio™ is a comprehensive secure content exchange platform that allows enterprises to immediately comply with Government privacy regulations using a low cost and easy to manage centralized solution. Forum Presidio™ can be used as a legacy-to-XML security bridge for a smooth migration to XML Web services.
10 Tips for Creating Your Web Site by Global Knowledge Network, Inc.
March 2006 - (Free Research) The most helpful information and best content will have little impact without simple protocols that make your Web site easier to use and more visually appealling. This paper focuses on 10 tips you can employ to ensure your web site is effective from the day it goes live.
All SaaS Is Not Created Equal by Oracle Corporation
January 2010 - (Free Research) Read this guide to learn five areas to consider when choosing a SaaS CRM solution.
Differentiate Your Company with Complete CRM by Oracle Corporation
February 2009 - (Free Research) This white paper will expand on what Oracle defines as Complete CRM – how businesses can better engage customers and users, manage customer transactions, and analyze results to adapt and take advantage of changing business and economic circumstances to realize greater value from CRM.
Improving Sales Effectiveness In a Buyer's Market by SAP America, Inc.
April 2012 - (Free Research) This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
CRM and Small Business: Smaller, Faster, Better by SugarCRM Inc.
August 2011 - (Free Research) The advent of cloud-based CRM applications has eliminated the significant initial budgetary barriers to entry for many businesses, and the proliferation of products geared toward smaller businesses has presented small business with options that allow them to choose based on specific features. Learn more about how CRM can help your small business.
The 10-Step Guide to Buying the Right CRM Solution by SugarCRM Inc.
July 2011 - (Free Research) The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
The future of mobile CRM by SugarCRM Inc.
March 2012 - (Free Research) In this expert e-guide, find out how social and mobile customer relationship management (CRM) are changing the CRM landscape.
Maximize the Value of On-Demand CRM with On-Demand Reporting by Business Objects
August 2007 - (Free Research) Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner.
The value of mobile and social to CRM by ComputerWeekly.com
March 2012 - (Free Research) Adding mobile access and social collaboration to CRM delivers significant benefits, this report from Nucleus Research reveals.
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