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Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge
May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
Introducing Avaya Collaborative Cloud by Avaya
April 30, 2012 - (Free Research) This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.
Mission-Critical Java by Oracle Corporation
October 23, 2008 - (Free Research) Technology barriers have prevented enterprises from adopting Java-based approaches for mission critical applications with extreme and predictable computing needs. However, recent advances throughout the entire Java stack have overcome these barriers to position Java to power the next generation of enterprise computing.
When Java EE Is Overkill: Lightweight Application Server Benefits by VMware, Inc.
February 09, 2012 - (Free Research) View this webcast to discover how to combine the portability and agility of the Spring framework for Java EE with a lightweight application server that gives you the flexibility to virtualize Java applications and workloads for the cloud while improving developer productivity, control and manageability and staying within budget constraints.
Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation
March 16, 2011 - (Free Research) While Exalogic is optimized for enterprise Java, Oracle Fusion Middleware, and Oracle‘s Fusion Applications, it is also an outstanding environment for the thousands of third-party and custom Linux and Solaris applications widely deployed today. Read more in this white paper to what Oracle is also doing for your data center.
Effective Enterprise Java Virtualization with Oracle WebLogic Suite by Oracle Corporation
December 20, 2010 - (Free Research) This technical white paper explores in detail the technology behind a new virtualized deployment paradigm for Java EE applications, describing not only the technology behind these advances, but also the benefits and usage.
Oracle Exalogic Elastic Cloud: X2-2 Hardware Overview by Oracle Corporation
March 16, 2011 - (Free Research) In this white paper learn about Oracle Exalogic Elastic Cloud, the world’s first and only integrated middleware machine, dramatically surpasses alternatives and provides enterprises the best possible foundation for running applications.
Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware
September 01, 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.
Resin Health System | Java Monitoring | Server Monitoring by Caucho Technology
May 2012 - (Free Research) Read this white paper to learn about a website health monitoring system that records your server’s memory, cpu, network, database, and cluster status and saves the data so you can adjust for load changes and evaluate problems.
Maximize data quality for improved data management: IT software download by Melissa Data Corp
February 2012 - (Free Research) Contact Zone is open-source extract, transform and load (ETL), and data quality software. Easily build and manage data transformations to cleanse, update, standardize and enrich contact information, helping reduce costs, improve communications and easily integrate enterprise data.
Oracle Exalogic Elastic Cloud: A Brief Introduction by Oracle Corporation
March 2011 - (Free Research) Oracle Exalogic Elastic Cloud is the world's first engineered system specifically designed to provide enterprises with a foundation for secure, mission-critical private cloud capable of virtually unlimited scale, unbeatable performance, and previously unimagined management simplicity.
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