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Your search for keyword: Contact Center Directories returned 1374 results.
 
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Implementing Cisco's Web 2.0 Collaboration Technologies by Global Knowledge
May 26, 2009 - (Free Research) As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introducing Avaya Collaborative Cloud by Avaya
April 30, 2012 - (Free Research) This brief webcast explores Avaya’s Collaborative Cloud strategy, which wishes to showcase how the cloud can improve your communications and collaboration, changing the way your enterprise works.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ensuring High Availability for Active Directory by Quest Software
March 20, 2012 - (Free Research) This Quest Software webcast explains the symptoms of a failing or failed domain or forest. It also discusses how you can best prepare for this failure, and compares manual forest recovery procedures with a powerful automated solution.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

DataNAS XP by Excel Meridian Data, Inc.
The DataNAS XP is designed with performance in mind integrating Pentium Technology, Gigabit connectivity and low cost IDE resources to produce a reliable and economical NAS Filer. The DataNAS XP is scalable from 240GB to 2TB of storage capacity and provides unified file data access for your mixed environment clients without expensive licenses. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

The Upgrader's Guide to Group Policy and Active Directory by Dell, Inc. and Intel
October 07, 2011 - (Free Research) Taking advantage of Group Policy and Active Directory can simplify Windows 7 migration while simultaneously boosting efficiency and cost savings.  Access this white paper to learn how you can gain more control over your Windows 7 migration, enhancing your competitive advantage and increasing your business opportunities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fine-Tuning Windows Servers for Performance by Dell, Inc. and Intel
June 21, 2011 - (Free Research) Simple adjustments to server settings and parameters can have a huge affect on performance. A properly designed Active Directory will also make a difference. With the right tuning and server management tactics, you can keep your data center humming at peak performance. Check out these lessons to find out how.
(VIRTUAL SEMINAR) VIEW ABSTRACT | GO TO

Webcast: Ensuring High Availability for Active Directory by Quest Software
March 07, 2011 - (Free Research) In this free Quest Software on-demand webcast, learn about the most comprehensive solution available to quickly and easily recover individual Active Directory objects and roll back attributes when data is accidentally changed - without taking AD offline.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Active Administrator™, Version 5.6.1 by ScriptLogic Corporation
December 29, 2010 - (Free Research) Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.
(TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Virtualizing a Windows Active Directory Domain Infrastructure by Global Knowledge
October 09, 2009 - (Free Research) This white paper focuses on best practices for implementing an enterprise Active Directory infrastructure using virtualization technology. We will discuss how to perform a full migration of your physical AD infrastructure to a virtualized environment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Contact Zone Overview Video by Melissa Data Corp
April 24, 2012 - (Free Research) This brief but informative video demonstrates how Melissa Data's Contact Zone software can help you cleanse and validate data for better data quality and output.
(VIDEO) VIEW ABSTRACT | GO TO

Webcast: Improving Contact Data Quality by Experian QAS
May 01, 2012 - (Free Research) In this webcast, William McKnight reveals how contact data quality can impact your business and shares practical insights for measuring, improving, and maintaining enterprise-wide data quality efforts.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Disasters within Disasters: Looking Past Microsoft for True Active Directory Protection by Quest Software
December 31, 2011 - (Free Research) Native Windows tools alone can't protect your business from the many Active Directory (AD) disasters that can occur. Explore comprehensive AD recovery solutions that can help your business recover quickly from disasters ranging from lost AD objects to widespread corruption.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Integrating Active Directory Users with Remote VPN Clients on a Cisco ASA by Global Knowledge
December 17, 2010 - (Free Research) This white paper examines how to configure an ASA to leverage AD for remote connectivity. Your users will appreciate the ability to connect in to your internal network to access programs and data with the same user name and password credentials as they do when they are in the office. VPN access via the public Internet is very secure and reliable.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

AD to LDAP Through Virtualization by Radiant Logic, Inc.
January 06, 2012 - (Free Research) Most enterprises already have a heavy investment in Active Directory. Find out how your business can leverage AD for a more efficient and responsive identity management system.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture by Dell and VMware
September 01, 2008 - (Free Research) This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Overlay Transport Virtualization: An Introduction by Global Knowledge
September 29, 2011 - (Free Research) Overlay transport virtualization (OTV) can help solve many of the challenges in today's increasingly virtualized and geographically dispersed data centers. Access this paper for a high-level overview of this technology and how it differs from the alternatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Spotlight: Simplifying the Road to Virtualization Adoption by Dell, Inc.
January 31, 2012 - (Free Research) As businesses strive to achieve ever more efficient data centers and leverage the cloud, many are turning to virtualization. This IDC report examines how organizations can streamline and mitigate the risks associated with virtualizing their data centers with preconfigured infrastructure.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

Xeon E5: Intel Node Manager by Dell, Inc. and Intel
May 10, 2012 - (Free Research) Find out how the Intel Node Manager can help you effectively monitor and limit the power usage in your data center.
(VIDEO) VIEW ABSTRACT | GO TO

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