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Your search for keyword: Call Center Or Comparison returned 2140 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tape Drive Technology Comparison by Spectra Logic Corporation
March 31, 2012 - (Free Research) Check out this white paper for a breakdown of currently available tape technologies, and discover what upgrades tape has received in order to remain a valuable part of today's data center. Also included is a side-by-side comparison of several of today's tape solutions, and insight as to what challenges still exist regarding tape.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ORC International Database Manageability and Productivity Cost Comparison Study: Oracle Database 11g Release 2 vs. Microsoft SQL Server 2008, Release 2 by Oracle Corporation
January 10, 2012 - (Free Research) <p>Over the last several decades, database management systems have become an integral part of every corporate IT landscape. This database manageability and productivity cost comparison study provides IT decision makers with factual information to address these challenges.</p>
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Tape Drive Technology Comparison by Spectra Logic Corporation
April 26, 2012 - (Free Research) This white paper is your ticket to understanding the latest that tape technology has to offer. Read on to discover why tape is still plays a valuable role in today's data center.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell PowerEdge R720 - Performance Comparison of Two Intel Xeon Processors: Dell PowerEdge R720 Server Powered by the Intel Xeon Processor E5-2650 by Dell, Inc. and Intel
February 29, 2012 - (Free Research) This test report compares the performance of two new Dell PowerEdge R720 servers powered by the Intel Xeon processor E5-2640 and the Intel Xeon processor E5-2650.
(TEST RESULTS) VIEW ABSTRACT | GO TO

Case Study: West Jefferson Medical Center Rearchitects Its Data Protection Infrastructure with NetApp Syncsort Integrated Backup

 by Syncsort
May 08, 2012 - (Free Research) This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Increasing EDA Throughput with New Intel Xeon Processor E5-2600 Product Family by Dell, Inc. and Intel
April 06, 2012 - (Free Research) <p>Purchasing new hardware may seem counterintuitive to reducing data center power costs. But server upgrades can enable significant energy savings. Learn about various hardware configurations and their key performance characteristics here.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Analyst Whitepeper: Bloor Research: Sybase ASE Total Cost of Ownership - A Comparison to Oracle by SAP America, Inc.
September 30, 2011 - (Free Research) Given that Sybase ASE can now be deployed as the foundation for SAP Business Suite and BW implementations (in addition to Oracle, Microsoft SQL Server and IBM DB2), the information is relevant to SAP customers installing a new instance of SAP or looking to migrate their existing SAP installation to a different database.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Time Savings and Ease of Deployment Comparison Study - Database Appliance vs Microsoft SQL Server by Oracle Corporation
January 16, 2012 - (Free Research) . Read this research report to discover the results of comparison testing between two database management systems - Oracle Database Appliance and Microsoft SQL Server - in terms of the productivity and cost-efficiency differences.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Exadata Database Machine Warehouse Architectural Comparisons by Oracle Corporation
February 18, 2011 - (Free Research) Exadata is Oracle’s fastest growing new product. Much of the growth of Exadata has come at the expense of specialized data warehouse appliance vendors. These vendors have published competitive comparisons to Exadata. Continue reading the learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

HCM Solution Provider Comparison Checklist by Ultimate Software
December 22, 2011 - (Free Research) The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution.
(ASSESSMENT TOOL) VIEW ABSTRACT | GO TO

Time Savings and Ease of Deployment Comparison Study - Database Appliance vs Microsoft SQL Server      by Oracle and Intel
January 11, 2012 - (Free Research) Read this research report to discover the results of comparison testing between two database management systems - Oracle Database Appliance and Microsoft SQL Server - in terms of the productivity and cost-efficiency differences.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise VoIP Security: Potential Threats and Best Practices by Global Knowledge Network, Inc.
March 2006 - (Free Research) As VoIP usage becomes widespread, enterprise users will become subject to many of the same security risks that have affected data networks. This report highlights some of the potential security problems associated with VoIP and address what measures can be taken to secure enterprise VoIP deployments.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How social media drives business success by ComputerWeekly.com
May 2012 - (Free Research) <p>There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.</p>
(IT BRIEFING) VIEW ABSTRACT | GO TO

The Hidden Costs of Self-Signed SSL Certificates by Symantec Corporation
May 2012 - (Free Research) Many IT professionals believe that self-signed SSL certificates can help lower security costs. Unfortunately, aside from the certificate itself, there are a number of other costs. This paper uncovers the true total cost of ownership for self-signed SSL certificates and why they are costlier and riskier than working with a trusted security vendor.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

MWD Advisors, BPM Vendor Capability Comparison by Oracle Corporation
April 2010 - (Free Research) Download this white paper for deep insight into the release of Oracle BPM Suite 11gR1 and the capabilities it has to improve your organization's BPM needs. Read this now and learn the power of developing rule sets directly within the suite for ease of management, the breakdown of each product in the suite and the capabilities they bring and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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