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Your search for keyword: Call Center Multi returned 1463 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
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Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Multi-Modal Learning by SkillSoft Corporation
Multi-Modal Learning™, from SkillSoft Corporation, represents a powerful new web-based solution that significantly enhances learning and day-to-day productivity for business professionals in their use of core desktop software technologies. 
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Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Case Study: How One Organization Used Unified Communications to Thrive in Today’s Economy

 by Hewlett-Packard Company
February 21, 2012 - (Free Research) This resource presents how one organization within the government industry updated their network and data center in order to support a multi-agency communications and information platform by deploying an HP unified communications infrastructure.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Energy and Space Efficient Storage: Multi-tier Strategies for Protecting and Retaining Data by Quantum Corporation
August 26, 2009 - (Free Research) Data center power, cooling, and space requirements are becoming key IT challenges for organizations of all size; not to mention data protection demands, restore performance and longer retention times. Read this white paper to discover successful methods for meeting these IT challenges.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Technical Overview of the Oracle SPARC SuperCluster T4-4 by Oracle Corporation
April 24, 2012 - (Free Research) <p>This white paper examines how the versatile design of the Oracle SPARC SuperCluster T4-4 along with powerful, bundled virtualization capabilities makes it an ideal platform for  consolidating  enterprise servers and workloads and  deploying multi-tiered applications with Web, database, and application components.  </p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Strategies for Enabling a Virtual and Converged Data Center

 by Dell, Inc.
February 29, 2012 - (Free Research) In this podcast, learn how your company can successfully transition to a multi-tenant, virtual and converged data center.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Strategies for Enabling a Virtual and Converged Data Center

 by Dell, Inc.
February 29, 2012 - (Free Research) In this webcast, learn how your company can successfully transition to a multi-tenant, virtual and converged data center.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Virtual Firewall and Secure Access Gateway by Vyatta Inc.
April 04, 2012 - (Free Research) Virtual data centers must adhere to the same information security requirements physical data centers including, security posture, compliance, threat awareness and mitigation and more. View this resource to uncover how to meet these needs with a multi-layer security approach.
(PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Leveraging a Unified Multi-Tiered Backup Design To Deliver a Stable Scalable Backup Infrastructure by Quantum Corporation
July 23, 2009 - (Free Research) This DCIG report takes an in-depth look at Quantum’s DXi-Series and its ability solve today’s backup problems while putting in place a foundation for stable and sustainable growth. Access this report now to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Intuit QuickBase: Increase Visibility with Web-based Project Management by Intuit QuickBase
Web-based QuickBase from Intuit offers a refreshingly powerful, flexible and affordable solution for busy teams to better manage projects, information and processes. With QuickBase, you can get and keep everyone -- team members, clients, vendors, freelancers -- on the same page with better visibility and accountability for everyone. 
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Next Generation Mainframe Computing by CA Technologies.
December 01, 2011 - (Free Research) <p>The mainframe can enable substantial cost savings and efficiency gains, but only if effective management tactics are in place. This white paper examines the key advantages of the mainframe and offers exclusive advice for incorporating it into your overarching IT strategy.</p>
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Miercom Lab Testing Summary Report: Shortest Path Bridging Protocol by Avaya
November 01, 2011 - (Free Research) This whitepaper is a lab testing summary report of Ethernet fabrics. The study is trying to validate the advantages provided to the data center implementations by Shortest Path Bridging Mode (SPB or SPBM) protocol.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
(SOFTWARE PRODUCT)GO TO DETAILED REPORT

Top Drivers for Adopting Multihypervisor Environments by Dell, Inc. and Microsoft
June 16, 2011 - (Free Research) This exclusive resource provides crucial strategies for efficient infrastructure operations with multi-hypervisors. Read on to understand the potential of hypervisors to radically impact the IT industry, learn about the business and IT drivers for multi-hypervisor environments and the challenges associated with these technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Strategies for Enabling a Virtual and Converged Data Center by Dell, Inc.
March 15, 2012 - (Free Research) In this presentation transcript, learn how your company can successfully transition to a multi-tenant, virtual and converged data center.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

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