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Your search for keyword: Call Center Method returned 1489 results.
 
ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation
March 01, 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice.  This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

Speech, Performance, Desktop and Text Analytics The Case for Unified Analytics in the Contact Center by Enkata Technologies
February 01, 2011 - (Free Research) This paper discusses the strengths and weaknesses of a variety of analytic applications, how they can help your business, and why and how you should integrate these platforms for optimum performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company
February 14, 2012 - (Free Research) This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using Voice over IP (VoIP) in Mobile Networks by Global Knowledge
June 20, 2011 - (Free Research) While the technology that supports VoIP has been present since the mid-1990s, the ability to quickly alternate between VoIP and circuit-switched networks has come into prominence in the last few years. Access this white paper for a full history and overview of the current mobile communications landscape.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sharepoint WAN Optimization And WAFS by Peer Software
February 17, 2011 - (Free Research) Design teams across the world collaborate to create and develop prod­ucts. Unfortunately, IT organizations face serious challenges when collaborative teams share large files. This white paper will assess the strengths and weaknesses of the four technologies most commonly used to enhance file sharing for distributed teams.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security - Pix 500 Series Firewalls by Cisco Systems
The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)GO TO DETAILED REPORT

IT Courseware by SkillSoft Corporation
SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Data Center Efficiency Metrics and Methods by APC by Schneider Electric
May 22, 2012 - (Free Research) <p>This expert e-book provides strategies to reliably measure the energy efficiency of your data center. Learn how your organization can apply metrics in a consistent way allowing for improved power consumption.</p>
(EBOOK) VIEW ABSTRACT | GO TO

IT Handbook: Energy Efficient Cooling by APC by Schneider Electric
August 11, 2011 - (Free Research) This expert handbook explains how to set up a data center cooling monitoring system, looks at how increasing server inlet temperatures can optimize cooling efficiency and outlines methods for building hot-aisle/cold-aisle containment systems.
(EBOOK) VIEW ABSTRACT | GO TO

Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Implementing Energy Efficient Data Centers by APC by Schneider Electric
December 2006 - (Free Research) Electricity usage costs have become an increasing fraction of the total cost of running a data centers. This paper explains how achieve electricity savings and provides examples of methods that can greatly reduce electrical power consumption.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

High Efficiency Economizer-based Cooling Modules for Large Data Centers by APC by Schneider Electric
March 2012 - (Free Research) Access this resource to explore a new approach to data center cooling that uses approximately half the energy of traditional methods, while improving scalability, availability, ease of maintenance, and more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Determining Total Cost of Ownership for Data Center and Network Room Infrastructure by APC by Schneider Electric
February 2005 - (Free Research) This white paper describes an improved method for measuring TCO for data center and network room physical infrastructure, and provides examples on how to relate these costs to the overall IT infrastructure and evaluate cost control strategies.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

KineticD Security by KineticD
August 2010 - (Free Research) The purpose of this white paper is to demonstrate how KineticD meets and exceeds its clients' demands and expectations for the security of its online backup SaaS offering.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Virtualisation and Cloud Computing: Optimised Power, Cooling, and Management Maximises Benefits by APC by Schneider Electric
December 2011 - (Free Research) More organisations are moving towards cloud computing and server virtualisation technologies to meet ever-increasing performance demands. Yet virtualisation can take a significant toll on the data centre physical infrastructure (DCPI), including power and cooling capabilities. This resource discusses the particular effects of virtualisation.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Maximize Virtualized Data Center Benefits

 by APC by Schneider Electric
November 2011 - (Free Research) Virtualization can have major consequences on the data center physical infrastructure (DCPI). Higher power densities can challenge the cooling capabilities of an existing system. Reduced energy consumption may actually worsen the data center's power usage effectiveness (PUE). Learn more about the particular effects of virtualization inside.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building blocks for data center DNA by Dell, Inc. and Intel
April 2011 - (Free Research) By simplifying and automating deployment, retargeting and provisioning workloads, and managing processes for virtualized systems, the Dell Virtual Integrated System (VIS) architecture empowers end users to access resources when they need them. Continue reading to learn more.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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