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FCR Done Right! by Enkata Technologies
April 26, 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact
September 15, 2011 - (Free Research) If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.
Avaya Aura Contact Center Scripting Demystified by Global Knowledge
May 18, 2011 - (Free Research) Why is scripting so daunting to many IT pros? It's not an impossible skill to master - most people can master a simple system if they have the opportunity to practice. This white paper introduces an identifiable pattern that virtually all Contact Centers follow and associates key elements of that pattern with the corresponding scripting code.
How to Dramatically Speed Accounting and Business Processes by Exact Software
March 20, 2012 - (Free Research) This case study examines a food services company that needed to find a more efficient way to keep track of and manage food and laundry inventories, address customer concerns in the call center, automate processes, and manage tax calculation processes. Continue reading to discover the software they used to effectively meet their business needs.
Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.
The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.
Network Foundation - Cisco 1700 Series by Cisco Systems
Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.
Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research) Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
Dell AIM Demo by Dell, Inc. and Intel
October 29, 2010 - (Free Research) As your data center becomes more complex, it also becomes increasingly difficult to manage. This video provides an informative demonstration of an infrastructure management tool and highlights its key use cases.
Serena Orchestrated Service Management: Demo by SERENA Software, Inc.
April 05, 2012 - (Free Research) Serena Orchestrated Service Management is a process-based ITSM solution that offers reduced TCO, speedy issue resolution,end-to-end visibility and improved user satisfaction. View this two-minute demo to see how and why it is so effective.
Dell's Advanced Infrastructure Manager (AIM) Demo by Dell, Inc. and Intel
March 15, 2011 - (Free Research) In this demonstration you will get an inside look at Dell's Advanced Infrastructure Manager (AIM), and learn Dell AIM's value add in highly virtualized environments.
Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
What is Virtualization? by Dell and VMware
May 01, 2009 - (Free Research) In the traditional IT approach, every new software application required a new server. This added costs to every project and deployment took days to weeks. This also drove server sprawl. Watch this demo for an animated explanation of how virtualization addresses common data center challenges.
Exalytics-Powered App Demo: Analyze Almost a Billion of Records Instantly by Oracle Corporation
March 07, 2012 - (Free Research) Watch this demo, 'Exalytics-Powered App Demo: Analyze Almost a Billion of Records Instantly,' for an in-depth video demonstration of how this tool works from the users perspective and just how easy it is to have the right BI and analysis at your fingertips.
Red Hat Enterprise Virtualization 3.0 as a Strategic Virtualization Alternative by Red Hat.
January 26, 2012 - (Free Research) Red Hat Enterprise Virtualization 3.0 not only offers the performance and management features that virtualization customers require for their data center workloads, but also provides a strategic alternative to proprietary virtualization to enable organizations to accelerate their innovation, increase manageability, and reduce costs.
IBM Cognos Express in-action demos (Overview Portal) by IBM
July 28, 2011 - (Free Research) See this demo spotlight from IBM Business Partners. View demos on planning, profitability analysis, interactive dashboards and more. Look at real-world examples of how your midsize company can improve performance with IBM Cognos Express.
Intel IT Server Sizing Tool by Dell, Inc. and Intel
April 25, 2011 - (Free Research) This product demo allows you to enter data about your current server environment and evaluate and determine the appropriate server sizing to meet ERP requirements.
Demo: Distributed Database Security with Real-time Monitoring and Audit Protection by IBM
May 23, 2012 - (Free Research) With the growing complexity of DMBS environments, malicious threats and compliance mandates, organizations often struggle to effectively safeguard their databases. In this brief demo, learn how you can protect your sensitive data in distributed DBMS environments with a holistic approach to data security and compliance.
Dedicated Transportation Demo by Iron Mountain
May 12, 2011 - (Free Research) Watch this brief demo to learn about Iron Mountain's new Dedicated Transportation service, which ensures the safe delivery of your data to its destination.
New CA Application Performance Management Flash Demo by IBM
June 2008 - (Free Research) Traditional, manual intensive approaches to application performance management are no longer adequate. In this demo watch the proactive solution set of CA Mainframe Application Performance Management
Demo Video: PCI Tokenization In Action by Intel
February 2012 - (Free Research) This technical demo showcases tokenization of PAN data from an inbound invoice document. A sample deployment diagram shows where a tokenization broker fits into the back end application infrastructure and demonstrates different tokenization policy controls readily available within the Intel & McAfee product.
Save Money and Protect Your Business Assets with VMware vSphere™ 4 by Dell and VMware
June 2010 - (Free Research) In this demo, you'll see how VMware vSphere™ 4 enables you to: slash capital and operational costs through consolidating servers, enhance staff productivity and business responsiveness, minimize downtime and recover quickly from unplanned outages, and easily secure, backup and recover your business critical application and data.
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